Reports To
General Manager
Description
The Customer Service Representative preforms duties related to customer care for current and potential customers. Main duties include handling customer inquiries, processing payments, coordinating customer installations, working with customer billing, promoting O-NET products and services.
Position Type
Full Time with benefits package.
Key Responsibilities
- Plan daily work actives to efficiently meet defined objectives.
- Provide pleasant and professional customer service in-store, over the phone, or other electronic medium to current and potential customers.
- Determine and process customer request for new services, changes in service, and specialty services.
- Accurately process customer billing data entry, payment processing and service requests.
- Assist customers in choosing O-NET products by promoting the features, advantages and benefits of our products and services.
- Resolve customer issues, reaching solutions that are mutually beneficial to customers and the organization.
- Follow company policies and procedures. Participate in training sessions, meetings and skill development.
- Schedule onsite interactions with customers related to new service installations, site surveys and equipment recovery.
Communication and Reporting
- Report to Manger on a daily basis regarding
outstanding issues, progress and barriers to success.
- Represent O-NET to customers and community
members in a professional and respectful manner.
Education
- Completion of grade 12 or equivalent.
Experience
- Minimum 1 year of experience in a retail or customer service role.
- Experience in telecommunications industry an asset.
Competencies
- Proficient with Microsoft Office tools and other Windows based applications.
- Strong written and oral communication skills.
