At Olds Fibre Ltd. (operating under the brand name O-NET and owned 100% by The Olds Institute for Community & Regional Development) we are committed to deterring the sharing of and distribution of unauthorized copyrighted material.
“File sharing is where – (a) material is uploaded via, or downloaded from, the Internet using an application or network that enables the simultaneous sharing of material between multiple users; and (b) uploading and downloading may, but need not, occur at the same time.” 1
Your use of the Services constitutes your acceptance of this File Sharing and Copyright Infringement Policy (“Policy”). Please read the following sections carefully, as they constitute a legally binding agreement between you and Olds Fibre Ltd. (O/A O-NET). If you do not wish to be bound by the Policy contained herein then you are prohibited from using or accessing the Services. The terms of the Policy are subject to change, so we encourage you to periodically review this page in order to check the changes that may have been made to the Policy. Every time you use or access the Services, you are agreeing to the terms of the Policy as they exist at that time.
This customer Policy applies to all commercial and business relationships in which Olds Fibre Ltd. is engaged.
“While file sharing networks are not illegal in themselves, although much of the content on file sharing networks is music, film, television, books or software that is protected by the Copyright Act 1994. When a rights owner alleges that its copyright has been infringed via file sharing, the Act provides that the rights owner may require the relevant internet protocol address provider (IPAP) to issue infringement notices to the account holder concerned. The first infringement notice is a detection notice, the second is a warning notice, and the third is an enforcement notice. The Act makes provision for an account holder to challenge each infringement notice it receives, and for the rights owner to either accept or reject any such challenges.”1
The Policy is intended to comply with privacy legislation relating to commercial activity in all jurisdictions in which Olds Fibre Ltd. operates.
In order to ensure compliance with this policy and applicable File Sharing and Copyright Infringement legislation, Olds Fibre Ltd. has appointed a Review Officer. If you have any questions about the application of this policy, please contact Olds Fibre Ltd’s Review Officer:
Olds Fibre Ltd.,
#8B, 5221 – 46 Street,
Evidence of a claim does not imply guilt, nor is it the intent of OFL to determine guilt. Only a court can determine if a crime has actually taken place.
Olds Fibre Ltd. (O/A O-NET) respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our review officer the written information specified below.
If a notice of File Sharing and Copyright Infringement is received by a complainant, the Review Officer will follow this procedure.
Is the Notice Valid?
Action if infringement claim appears valid:
The letter will be in this format:
We are writing to inform you that Olds Fibre Ltd (OFL) (O/A O-NET) has received a complaint that
alleges that your O-NET Internet Service account has been involved in copyright infringement. This complaint was traced back to your account based on the IP address used at the time of this activity.
We do, however, want you to be aware that this complaint was received by us and offer you the following information that may be of help to you:
Below is an excerpt from the complaint that we received regarding your account. We include it in this notice in an effort to help you identify the activity that is in question.
Disclosure of Personal Information:
In the event that a court order is received to disclose to the claimant the name and other related information of the OFL customer, the OFL board will do so through the services of our corporate lawyer to the court requesting that the information be disclosed.
At Olds Fibre Ltd (OFL) (operating under the brand name O-NET and owned 100% by The Olds Institute for Community & Regional Development) we are committed to protecting the privacy concerning personal and business information.
This customer Policy applies to all commercial and business relationships in which OFL is engaged. The Policy is intended to comply with privacy legislation relating to commercial activity in all jurisdictions in which OFL operates.
In order to ensure compliance with this policy and applicable privacy legislation, OFL has appointed a Privacy Officer. If there are any questions about the application of this policy, please contact OFL’s Privacy Officer:
Privacy Officer,Olds Fibre Limited,#8B, 5221 – 46 St.,Olds, Alberta, T4H 1T5403-556-6638E-mail: privacy.officer@O-NET.CA
Collection, Use and Disclosure of Personal Information
The type of information OFL collects includes the following:
OFL uses the personal information above for different purposes relating to the management of our business and our business relationships. These purposes include, but are not limited to the following:
OFL may share personal information with its board members, employees, auditors, contractors and consultants and other parties who require such information to assist OFL with administering OFL business relationship with you. These include third parties that provide services to OFL or on our behalf, third parties that collaborate with OFL in the provision of services to parties with whom OFL contracts to perform our services. The amount of information disclosed will be the minimum required for the 3rd party to perform its duties or to fulfill their contract with OFL.
However, OFL will only disclose information to other parties if:
OFL requires consent to collect, use and disclose your personal information in accordance with this Policy. Consent may be expressed or implied. Express consent may be given orally or in writing, including electronic transmission. Implied consent is consent that can be reasonably inferred by your action or inaction and by signing a contract with OFL for services. By providing OFL with the personal information described in this Policy, OFL assumes implied consent for OFL to use and disclose your personal information in accordance with this Policy.
Consent may be withdrawn for OFL to collect, use and disclose personal information at any time, subject to legal and contractual obligations in our business relationship. There must be reasonable notice of the withdrawal of consent. All communications with respect to the withdrawal or limitation of consent should be directed to the OFL Privacy Officer in writing.
In some circumstances, OFL is entitled, or required, to disclose personal information without consent. These circumstances include, but are not limited to:
Accuracy and Retention of Personal Information:
OFL endeavors to ensure that any personal information in its possession is as accurate, current and complete as necessary for the purposes for which OFL uses that information. If personal information changes or is deemed to be not accurate, please notify OFL as soon as reasonably possible. Any request to verify or correct personal information must be made in writing to OFL’s Privacy Officer. In some circumstances, OFL may not agree to the request to change personal information, but will instead append an alternative text to the record in question.
OFL keeps personal information only as long as it is required for the reasons it was collected. The length of time OFL retain information varies, depending on the product or service and the nature of the information. This period may extend beyond the end of a business relationship with OFL but it will only be for as long as it is necessary for OFL to have sufficient information to respond to any issues that may arise at a later date and to comply with applicable law and regulatory requirements. When OFL no longer requires personal information, OFL will either destroy or erase it, or OFL will make it anonymous such that it cannot be associated with or tracked..
Safeguarding Personal Information:
OFL is committed to protecting the security of personal information. OFL endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent personal information from loss and unauthorized access, copying, use, modification or disclosure.
Access to Your Personal Information:
An individual or corporation may ask to see the personal information collected by OFL. A request to review personal information must be made in writing to OFL Privacy Officer. OFL will endeavor to provide the information requested within a reasonable time from the date of the written request, or within the time otherwise required by law.
Upon receipt of a request to review personal information, OFL may request specific information to enable OFL to confirm identity and right to access such information. OFL may also require information that would assist OFL. in locating any personal information. OFL may charge a fee to access personal information; if so, OFL will notify the applicant of that fee at the time of the request or within a short time thereafter.
OFL reserves the right to decline to provide access to personal information in certain circumstances. These include, but are not limited to, circumstances where the information requested:
Where information requested will not or cannot be disclosed, OFL will provide the reasons for non-disclosure.
Revisions to this Policy:
Interpretation of this Policy:
The Privacy Officer has the responsibility and authority to interpret and administer this Policy. This Policy does not create or confer any additional rights or obligations to those imposed under provincial or federal privacy legislation. Should there be, in a specific case, any inconsistency between this Policy and applicable provincial or federal privacy legislation, and then this Policy will be interpreted to give effect to and comply with such privacy laws.
At Olds Fibre Ltd. (OFL) (operating under the brand name O-NET and owned 100% by The Olds Institute for Community & Regional Development) we are committed to protecting OFL’s users and the Internet community from irresponsible or illegal activities. The Acceptable Use Policy (AUP) shall govern the access to and use of OFL services (“Services”).
The contract holder’s use of the Services constitutes acceptance of this AUP. Please read the following sections carefully, as they constitute a legally binding agreement between the user and OFL If users do not wish to be bound by the AUP contained herein the user is prohibited from using or accessing the Services.
The terms of this AUP are subject to change, so OFL encourages the user to periodically review this page in order to check the changes that may have been made to this AUP. Every time the customer uses or accesses the Services, the user agrees to the terms of the AUP as they exist at that time.
This Acceptable Use Policy (AUP) applies to all commercial and business relationships in which OFL is engaged. The Policy is intended to comply with legislation relating to commercial activity in all jurisdictions in which OFL operates.
It is the duty of the user of the Services to comply with all applicable laws, statutes, ordinances and regulations. The Services provided are operated from Canada. Any use of the Services that violates any applicable laws in Canada will be grounds for discontinuing the contract holder’s use and access to the Services.
2. VIOLATIONS AND DESCRIPTIONS OF ACCEPTABLE USE
2.1 Restrictions on Use of Service
2.1.1 The user agrees to not to use the Services to publish, post, distribute, disseminate, or otherwise make available proprietary information, including but not limited to trademarks, trade secrets or copyrighted information, without the express authorization of the rights holder. Please refer also to the Copyright Infringement Policy A2 at www.O-NET.ca
2.1.2 As OFL’s business relationship is with the contract holder only, the contract holder agrees to refrain from renting, leasing, sub-licensing, assigning, selling, loaning or otherwise transferring user’s user name or password.
2.1.3 The contract holder agrees not to use, or allow others to use, your account to post, transmit, promote, or facilitate the distribution of any threatening, abusive, libelous, defamatory, obscene, pornographic, profane or otherwise objectionable information of any kind.
2.1.4 The user agrees not to use the service to commit a crime or encourage others to commit a crime. The contract holder will not allow others to use, their account to post, transmit, promote, or facilitate the distribution of any unlawful or illegal material, including but not limited to material that would constitute or encourage a criminal offense, give rise to civil liability or otherwise violate any applicable local, provincial, national or international law.
2.1.5 The user will not use the service to add, remove, or modify identifying network header information (a.k.a. “spoofing”) in an effort to deceive or mislead. OFL frowns upon the impersonation of another person by using forged headers or other identifying information. Please note the use of anonymous re-mailers and nicknames does not constitute impersonation.
2.1.6 Any activities which adversely affect the ability of other people or systems to use OFL services or the Internet is prohibited. This includes “distribute denial of service” (“DDOS”) attacks against another network host or individual user.
2.1.7 Attempts, whether successful or unsuccessful, to gain access to any computer system or customer’s data, without consent, are prohibited.
2.1.8 Using the services to “bully”, sending threatening or harassing email or in any way threaten bodily harm or destruction of property are always prohibited. If after being requested to stop, an OFL user persists in such activities, OFL may intervene.
2.2 Inappropriate Content
2.2.1 There is content on the Internet, or otherwise available through the Service, which some may find offensive or disturbing. It is possible to obtain access to content that is pornographic or offensive. OFL cannot assume any responsibility for the content contained on the Internet or otherwise available through the Service. The customer must assume the risk of accessing content through the Service, and neither OFL nor the Olds Institute for Community & Regional Development nor its “Pillar” members (Olds College, Town of Olds, Olds and District Chamber of Commerce, Olds Regional Exhibition) shall have any liability whatsoever for any claims, losses, damages, suits or proceedings arising out of or otherwise related to access to such content. The user is solely responsible for any information that you publish on the Web or other Internet services. The user must ensure that the receipt of the content is appropriate. The user must take appropriate precautions to prevent minors from viewing inappropriate content. OFL reserves the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole and absolute discretion, deems to be offensive, indecent, or otherwise inappropriate, and regardless of whether such material is unlawful.
2.2.2 OFL has no obligation to monitor transmissions made on the Service. OFL does, however, have the right to monitor transmissions at any time.
2.3 Commercial Electronic Messages (“CEM”s)
As Canada’s Anti-Spam Legislation or “CASL” comes into effect on July 1, 2014, (www.fightspam.gc.ca) dealing with CEM’s, the following is a summary of requirements and OFL encourages the user to become familiar with the legislation.
Sending or transmitting of a “Commercial Electronic Message” to an electronic address is generally prohibited unless:The receiver has already consented to the receipt of the CEM; andThe CEM contains certain prescribed information, subject to limited exclusions / exemptionsA CEM is a message sent by any electronic means (i.e., email, text, instant message, tweet) that has, as its purpose, or one of its purposes, to encourage participation in a “commercial activity”A “commercial activity” is:
“Any particular transaction, act or conduct that is of a commercial character whether or not the person who carries it out does so in the expectation of profit”
Examples include:Offer to purchase, sell or lease goods or servicesOffer to provide a business, sell or lease investment, or gaming opportunityAdvertising or promotion of these activitiesNot for Profits are not exempt from this policy
Emails seeking donationsEmails seeking volunteers / membersEmails selling tickets to a charity event / lotteryEmails promoting a charitable event / activityElectronic newslettersEmails promoting the organization’s workCEMs may only be sent with recipient’s express or implied consentOnus of proving consent rests with the senderAn electronic message requesting express consent is a CEM and is therefore prohibited (post July 1, 2014)
2.4 Internet Relay Chat (IRC)
2.4.1 The Service may be used to participate in real-time text based conversations (“Chat”). OFL will not monitor the contents of these discussions and is not liable for the contents of any communications made via Internet Chat. The Service may not be used to send messages that disrupt another user’s equipment, including software, hardware, and user display. Flooding is defined as the deliberate act of repeating text-generating actions in quick succession in order to prevent other service users from utilizing the Chat service. The Service may not be used to “flood” a Chat room or to perform acts of “flooding” of Chat services. The use of IRC “bots” is prohibited, as is the violation of any accepted policies on IRC servers. If OFL is banned from a server, the offending account may be terminated. Any computer or other device connected through the Services may not maintain more than three simultaneous Chat connections. This includes the use of automated programs, such as “bot” or “clones”. The Service may not be used to access any Chat server in violation of the Acceptable Use Policy of that server. The Service may not be used to manipulate any Chat server in order to disconnect or harass other Internet users, or to gain unauthorized access to network resources. A customer may not use the Service to connect to Chat servers or channels from which they have previously been banned.
2.5 Unauthorized Reselling, Unauthorized Commercial Use
2.5.1 Reselling service without express written consent from OFL or offering any public information service, such as running a Web server or FTP server, is prohibited.
2.6 Excessive Bandwidth
2.6.1 OFL reserves the right to set limits on bandwidth and use in excess of those limits is not permitted. The total number of bytes transferred from a contract holder’s s account determines bandwidth utilization. If excessive bandwidth is determined to adversely affect OFL’s ability to provide service, immediate action may be taken. The account owner will be notified by email as soon as possible.
OFL is not responsible for the forwarding of email sent to any account, which has been suspended or terminated. Such mail will be returned to the sender, ignored, or deleted at the sole discretion of OFL.
Line of Service Demarcation:
OFL may provide technical support for one computer connection to the Service of the network for the sole purpose of providing the Service. OFL or any member of its technical support team does not support any additional internal networking within the contract holder’s premise, regardless of who installed it. OFL is not responsible for supporting shared networking printer devices or other resources or devices within the contract holder’s premise.
Reasoning and General Understandings:
This section attempts to provide a general understanding of OFL’s AUP. Common sense and judgment are a necessary part of any system of rules, and this AUP is no exception. Of course, flagrant or repeated violations of the policy are viewed in a very different light than minor infractions. OFL considers net-abuse an action that undermines the ability of the Internet to serve as a discussion medium. In addition, net-abuse may be a violation of municipal, provincial or federal law, or the laws of other countries. Protection of OFL’s contract holders and its resources, the ability to provide quality service to OFL contract holders, compliance with existing law, and the protection of OFL’s reputation as a service provider are all contributing factors to decisions on AUP violations. It is OFL’s intention to allow OFL contract holders access to everything the Internet has to offer with minimal or no interference. OFL’s belief in free speech is a firm commitment to its contract holders. Just as free speech does not include the right to shout “fire” in a crowded theater; certain activities are considered inappropriate by the Internet community at large and cannot be permitted under the guise of free speech. OFL does not censor the content of any newsgroups. OFL believes such choices should be left to the individual. OFL does advise its contract holders and users that tools are available to screen an account’s access to newsgroups one considers offensive. It is the contract holder’s responsibility to make use of such tools if desired. OFL does not monitor the activity of accounts except for measurements of system utilization and billing records. In our efforts to promote good citizenship within the Internet community, however, OFL will respond if it becomes aware of inappropriate use of OFL services. If an OFL account is used to violate the AUP, OFL reserves the right to terminate service without notice. OFL’s preferred course of action would be to advise the contract holder of the inappropriate behavior and the corrective action necessary. Flagrant violations of the AUP, however, may result in immediate termination of service. In the event that an account is temporarily inactivated as a result of any prohibited activities, the account may be subject to reactivation charges and/or deposit requirements determined by OFL.
Intellectual Property: Please refer to the OFL Copyright Infringement Policy
OFL may terminate a contract holder’s account and access to the Services if, in appropriate circumstances, it is determined at OFL’s sole discretion that such user has repeatedly or flagrantly violated the terms of this AUP. Any untimely payments of account(s) due may also result in account cancellation.
DISCLAIMER OF WARRANTIES AND LIABILITYYOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL DOWNLOADED FROM OR ACCESSED FROM OR OTHERWISE PROVIDED THROUGH THE NETWORK. ANY CONTENT OR INFORMATION ACCESSED BY OR PROVIDED TO YOU THROUGH THE NETWORK IS PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” OLDS FIBRE LTD ITS AGENTS, AND ITS LICENSORS DO NOT WARRANT THE AVAILIABILITY, ACCURACY, COMPLETENESS, CURRENTNESS, NONINFRINGEMENT, MERCHANTABILITY, SUITABILITY OF CONTENT OR FITNESS FOR A PARTICULAR PURPOSE OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE NETWORK. YOU ACCESS SUCH CONTENT OR INFORMATION AT YOUR OWN RISK. OLDS FIBRE LTD DOES NOT GUARANTEE THAT THE NETWORK WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR THAT IT WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
UNDER NO CIRCUMSTANCES WILL OLDS FIBRE LTD ITS AFFILIATES, ITS AGENTS OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES, WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE, FROM THE USE OF THE NETWORK THAT ARISE UNDER ANY CAUSE OF ACTION, INCLUDING THOSE THAT RESULT FROM YOUR USE OF THE NETWORK, ANY SERVICES OFFERED THROUGH THE NETWORK, OR ANY TRANSACTION PERFORMED THROUGH THE NETWORK. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING COMPENSATORY, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS, THEFT, HACKING OR UNAUTHORIZED USE OF DATA, INFORMATION, PHOTOGRAPHIC MATERIAL OR VIDEO TYPE TRANSMISSIONS (CONFIDENCIAL OR OTHERWISE), INCOME OR PROFIT, LOSS OF BUSINESS OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES-EVEN IF KNOWN BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE AGGREGATE LIABILITY OF OLDS FIBRE LTD, ITS AGENTS, AND ITS LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THE NETWORK WILL NOT EXCEED $100.00. BECAUSE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES OR IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH PROVINCES, THE LIABILITY OF OLDS FIBRE LTD, AND ITS AFFILIATES, AGENTS AND LICENSORS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH PROVINCIAL LAW.
APPROVED MAY 15, 2014
OLDS FIBRE LTD.POLICY AND PROCEDURE MANUALCATEGORY: A: Accounts Collection Policy
SUBJECT: Collection of Delinquent Accounts
Policy Number: A6
Board Approval:Review Date:
At Olds Fibre Ltd (OFL) (operating under the brand name O-NET and owned 100% by The Olds Institute for Community & Regional Development) we are committed to a fair treatment of members but also to the financial integrity of the community owned company.The terms of this Collection of Delinquent Accounts Policy (“Policy”) are subject to change, so we encourage periodic review of this page in order to check the changes that may have been made to this Policy. Every time OFL services or products are accessed, there is assumed to be agreement to the terms of the Policy as they exist at that time.
This Policy applies to all residential and business customers in which OFL is engaged and which are being billed for services.
No Obligation to provide Service
OFL is not required to provide service to an applicant where:(a) OFL would have to incur unusual expenses which the customer will not pay; for example, for securing rights of way or for special construction;(b) the customer owes amounts to OFL that are past due other than as a guarantor; or(c) the customer does not provide a reasonable deposit or alternative requiredWhere OFL does not provide service on application, it will provide the applicant with a written explanation upon request.
Methods of Payment:
Liability for Unbilled and Under Billed Charges
Unless there has been customer deception with regard to a charge, customers are not responsible for paying a previously unbilled or under billed charge except where:
(a) in the case of a recurring charge or a charge for an international long distance message it is correctly billed within a period of one year from date it was incurred; or(b) in the case of a non-recurring charge other than for an international long distance message, it is correctly billed within a period of 150 days from the date it was incurred.-In the circumstances described above, unless there has been customer deception, OFL will not charge the customer interest on the amount of the correction. If the customer is unable to promptly pay the full amount owing, OFL will attempt to negotiate a reasonable deferred payment agreement.
Liability for Charges that Should Not Have Been Billed and Those That Were Overbilled
Cancellation before Service Commencement
The minimum contract period for OFL services is one month commencing from the date the service is provided,
Customer Termination of Services
Customers who give OFL reasonable advance notice may terminate their service:
OFL Termination of Service
OFL may suspend or terminate a customer’s service where the customer:
(a) fails to pay an account of the customer that is past due, provided it exceeds fifty dollars or has been past due for more than two months;(b) fails to provide or maintain a reasonable deposit or alternative when required to do so pursuant to these Terms;(c) fails to comply with the terms of a deferred payment agreement;(d) Repeatedly fails to provide OFL with reasonable entry and access to customer provided facilities(e) uses or permits others to use any of OFL services so as to prevent fair and proportionate use by others;(f) uses or permits others to use any of OFL services for a purpose or in a manner that is contrary to law or for the purpose of making annoying or offensive calls;(g) fails to provide payment when requested by OFLPrior to suspension or termination, OFL will provide the customer with reasonable advance notice, stating:
(a) the reason for the proposed suspension or termination and the amount owing (if any);(b) the scheduled suspension or termination date;(c) that a reasonable deferred Payment agreement can be entered into (where the reason suspension or termination is failure to pay);(d) the reconnection charge;(e) the telephone number of an OFL representative with whom any dispute may be discussed; and(f) that disputes unresolved with this representative may be referred to the Accounts Receivable Officer
Where repeated efforts to contact the customer have failed,
Refunds in cases of service problems:
900 & 976 services
900 & 976 services are subject to specific charges established by the 900 / 976 service provider. Contact us at 403-556-6638 for more details.Call blocking feature: O-NET offers Call Blocking feature that prevents calls to 900 and 976 services from being completed. If you wish to avoid charges for these services altogether or to ensure that your line cannot be used to access these services, you can order this feature by calling us at 403-556-6638.The first time you subscribe, it’s free. If you remove the feature, a one-time charge of $10.00 will apply. A $10.00 charge will also apply each time you subsequently add or remove the feature.
Except where otherwise stipulated or by agreement, OFL will supply and install all equipment required to provide services.• Upon termination of services, the customer must return O-NET equipment• OFL will bear the expense of maintenance and repair of equipment required due to the normal wear and tear to its equipment except that OFL may charge for the additional expense incurred when the customer requires maintenance and repair work to be performed outside of regular working hours. His section does not apply if otherwise stipulated in special agreements.• A customer who has deliberately or by virtue of a lack of reasonable care, caused loss or damage to the O-NET equipment, may be charged the cost of restoration or replacement. In all cases, customers are liable for damage caused to O-NET equipment in customer provided facilities.
Right to Enter Facilities:
OFL agents and employees may,
In order to ensure compliance with this policy and applicable laws of Alberta, OFL has appointed an Accounts Receivable Officer. If there are any questions about the application of this policy, please contact OFL’s Accounts Receivable Officer:
Accounts Receivable Officer,Olds Fibre Limited,#8B, 5221 – 46 St.,Olds, Alberta, T4H 1T5
Accounts Receivable information and credit information of each of our member customers may be disclosed or transferred to another party (including The Olds Institute for Community & Regional Development) in the event of a change in ownership of, or a grant of a security interest in, all or part of OFL through a sale transaction or some other form of business combination, merger or joint venture. In addition, OFL may disclose credit information to third parties if at the sole discretion of the Accounts Receivable Officer it is required in the normal course of business to have third parties involved in the collection of past due accounts.
Accuracy and Retention of Credit Information:
OFL endeavors to ensure that any accounts receivable information in its possession is as accurate, current and complete as necessary for the purposes for which OFL uses that information. If credit information changes or is deemed to be not accurate, please notify OFL as soon as reasonably possible. Any request to verify or correct credit information must be made in writing to OFL’s Accounts Receivable Officer. In some circumstances, OFL may not agree to the request to change credit information unless the customer can show where billings have been made in error.OFL keeps credit information only as long as it is required by the Canadian Revenue Agency (CRA). The length of time OFL retains information varies, depending on the product or service and the nature of the information. This period may extend beyond the end of a business relationship with OFL but it will only be for as long as it is necessary for OFL to have sufficient information to respond to any issues that may arise at a later date and to comply with applicable law and regulatory requirements. When OFL no longer requires credit information, OFL will either destroy or erase it, or OFL will make it anonymous such that it cannot be associated with or tracked.
Access to Your Credit Information:
OFL may amend this Accounts Receivable Policy from time to time to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your credit information. We will post any revised version of this Policy on our website at www.O-NET.ca
Interpretation of this Policy:
The Accounts Receivable Officer has the responsibility and authority to interpret and administer this Policy. This Policy does not create or confer any additional rights or obligations to those imposed under provincial or federal privacy legislation. Should there be, in a specific case, any inconsistency between this Policy and applicable provincial or federal legislation, and then this Policy will be interpreted to give effect to and comply with such legislation.
APPROVED SEPT. 10, 2015
Description: VoIP services allow you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and you acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1 emergency services.
9-1-1 service: Because of the unique nature of VoIP telephone calls, emergency calls to 9-1-1 through your VoIP service will be handled differently than traditional phone service. The following provisions describe the differences and limitations of 9-1-1 emergency calls, and you hereby acknowledge and understand the differences between traditional 9-1-1 service and VoIP calls with respect to 9-1-1 calls placed to emergency services from your account as described below.
Placing 9-1-1 calls: When you make a 9-1-1 emergency call, the VoIP service will attempt to automatically route your 9-1-1 call through a third-party service provider to the Public Safety Answering Point (“PSAP”) corresponding to your address of record on your account. However, due to the limitations of the VoIP telephone services, your 9-1-1 call may be routed to a different location than that which would be used for traditional 9-1-1 dialling. For example, your call may be forwarded to a third-party specialized call centre that handles emergency calls. This call centre is different from the PSAP that would answer a traditional 9-1-1 call which has automatically generated your address information, and consequently, you may be required to provide your name, address, and telephone number to the call centre.
How your information is provided: The VoIP service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with your account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain your name, phone number or physical location. Therefore, when making a 9-1-1 emergency call, you must immediately inform the dispatcher of your location (or the location of the emergency, if different). If you are unable to speak, the dispatcher may not be able to locate you if your location information is not up to date.
Correctness of information: You are responsible for providing, maintaining, and updating correct contact information (including name, residential address and telephone number) with your account. If you do not correctly identify the actual location where you are located, or if your account information has recently changed or has otherwise not been updated, 9-1-1 calls may be misdirected to an incorrect emergency response site.
Disconnections: You must not disconnect the 9-1-1 emergency call until told to do so by the dispatcher, as the dispatcher may not have your number or contact information. If you are inadvertently disconnected, you must call back immediately.
Connection time: For technical reasons, including network congestion, it is possible that a 9-1-1 emergency call will produce a busy signal or will take longer to connect when compared with traditional 9-1-1 calls.
9-1-1 calls may not function: For technical reasons, the functionality of 9-1-1 VoIP emergency calls may cease or be curtailed in various circumstances, including but not limited to:
Failure of service or your service access device - if your system access equipment fails or is not configured correctly, or if your VoIP service is not functioning correctly for any reason, including power outages, VoIP service outage, suspension or disconnection of your service due to billing issues, network or Internet congestion, or network or Internet outage in the event of a power, network or Internet outage; you may need to reset or reconfigure the system access equipment before being able to use the VoIP service, including for 9-1-1 emergency calls; and changing locations - if you move your system access equipment to a location other than that described in your account information or otherwise on record with (company name).
Alternate services: If you are not comfortable with the limitations of 9-1-1 emergency calls, (company name) recommends that you terminate the VoIP services or consider an alternate means for accessing traditional 9-1-1 emergency services.
Inform other users: You are responsible for notifying, and you agree to notify, any user or potential users of your VoIP services of the nature and limitations of 9-1-1 emergency calls on the VoIP services as described herein.
Liability: Customers are advised to review this section with respect to (company name)’s limitations of liability (as appropriate to each company).